![]() ![]() ![]() Calling them back has become the broken record of finger-pointing and some other department failing to deliver. Promises of getting the program the next day and yet finding another day I have been lied to. This has also continued with their managers as well. A lot of promises of supervisors to call me back and they end up going on vacation and not having anyone else follow up for them. For digital software, that is the most ridiculous thing I have ever heard. They also gave me excuses for supply chain issues. After excuses and blame on other departments within their company and also their vendor, they then informed me that the digital format of the software can be emailed to me. ![]() I've been told from the start that they were not able to provide me with the digital download and I would have to wait for a CD in about 12 weeks. I ordered software from them and it's been 132 days later, still no software. Given that I've reported the backordered status to them, I take this to mean the company is knowingly and intentionally misrepresenting the availability of its products. After a couple of more back-and-forth emails, the company stopped responding.As of this writing, the above description "In most instances we can assemble or package this item specifically for your order and ship it the same day" remains on the company's website for this product's description. In most instances we can assemble or package this item specifically for your order and ship it the same day."12 days later, I have not received the item and this part is listed as backordered.I contacted DigiKey by email and they refused to disclose their knowledge of a delivery window, stating "the delivery time for item C05582BR-50-ND has been suppressed". One of the items in the order, part # "C05582BR-50-ND 05582.18.08", was described as a "Value Added Item" which DigiKey elaborates on as follows: "This is a value added item which ********* assemble or package. ![]()
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